Service was pretty great. It was very human with incredible intentions. There were certainly a few hiccups present on their 4th day of operation, but that is to be expected. I did hear a few guests comment that the concierge ("personal assistant") service at Capella paled in comparison to the majordomo service at Las Ventanas, but I personally don't like butler kind of services... I hate having someone in my face all of the time, but like having them at arm's length in case I need something or have a question. I found the staff at Capella to be charming, available, ready, and empowered. This after 4 days, and you can expect that the GM will have all of the kinks worked out by the time that high season rolls around for sure. GO GO GO.