Originally Posted by
Sprite
The Paris Rive Gauche handled the new policy by giving us (family of 5 in two rooms, which were upgraded no charge to basically a 2 bed room suite facing the city) half off breakfast during the weekend. We used the deal on Sat. Of course free is better, but I do want Marriott to stay in business. If the Corp. policy in not to provide breakfast than the Rive Gauche made it win-win. They probably didn't make much money on our breakfast and we didn't feel terribly ripped off.
Originally Posted by
VA1379
Well, there is this thing called a recession, which has caused travel to drop. Marriott's decision to cut back on benefits to elite members was to help out the hotel owners by reducing operating costs. Of course, it has the effect of annoying/angering many elite members, which could be detrimental in the long run.
I figured it's appropriate to respond with both of these.
I was at the Rive Gauche earlier this year. Got charged for breakfast over the weekend. I think it was 32 Euros (for one). Man who checked me out was entirely too gleeful in saying he couldn't do anything about the charge.
Contacted the hotel a day later, they said that they are going to cut the cost in half for the breakfasts from now on. Never offered to give me anything in return.
I agree with an earlier poster, Marriott should make money, but when you water everything down, you lose more money in the long run.