Originally Posted by
HIDDY
I take it you filed a damaged bag report in MAD? Your post suggests that you didn't for some reason.
Nope. It was late at night, there was a long queue at the baggage enquiry desk, I was in a hurry, and frankly I thought it would only slightly increase my chances of getting any compensation. And, like I said, the rules only say that you need to report the damage within seven days, which I did.
I am sure you regard me as careless and foolish, but there it is.
Funilly enough the same case that BA gave us was damaged recently on a TG HKG-BKK flight. Same handle problem as yours. I could have filed a report but couldn't be bothered
That does rather suggest that the BA-issued cases are not very lovely, if you couldn't find a few minutes in the next seven days to fill out an online claim form
.