Originally Posted by
davistev
I am happy with the outcome. I am not looking for miles or compensation but I do believe Asiana is a fine airline of top quality and the check in experience I had should not cloud an otherwise excellent flight. Hence my email to Asiana Airlines and my posting on flyertalk. We have come full circle on this one. I noted my disatisfaction, Asiana acknowledged and promised concrete changes via way of education. Perhaps it is also a lesson to the airline that just because a person is lined up in economy with family in tow, it does not mean that they are infrequent travellers. I have been a Platinum Elite with KLM/NWA for years but like others have grown to hate sitting on older aircraft with 31-32" pitch.
This said, I have not flown Asiana since June and I have flown EVA twice round trip to Seattle from the Philippines since and I may have to do a last minute flight on Wednesday to Seattle and it will probably be on EVA as well. My next confirmed flight next month will also be with EVA. It will not take long before I get to Diamond Status on EVA Air and I am sure i will reach Star Gold on Asiana soon as well.
Maybe I will see a difference in check in when I have status. If I were Asiana Airlines, I would make it my priority to treat every customer who approaches the check-in desk as a potential Elite Status flyer as you just never know what the background is or the customers future flying routes are. Treat everyone with courtesy and respect and you cannot go wrong.
I think you are being overly subjective since this was just a single bad check-in experience. Most people actually prefer by far Asiana over EVA. The reality is that Asiana is a 5-star airline; EVA is not.
After hundreds of flights, I can honestly say that in general, OZ's employees are indeed more helpful, professional, and caring. And even when I didn't have any type of frequent flyer status, Asiana never treated me unfairly.
However, on my last EVA flight, for instance, the Purser made fun of me because I didn't speak the local language and I guess it didn't help that I was the only Westerner in C. Over time, I think that you too will reach the conclusion that Asiana is the better carrier.