Originally Posted by
flight62
I'm still trying to see where this was a "bad" experience. Sounds like the staff did all they could to help. I heard nothing to indicate unwillingness to help or rudeness. Yes, you were delayed getting home, but does Delta not have delays, mechanicals, or cancellations? Help me understand where in your experience the experience was "bad". Your idea of "bad" seems very overstated.
Yes, of course every airlines has delays, mechanical problems, and cancellations. However, I think you fail to realize that when things go bad, your beloved US Airways tends to send stranded passengers to terrible properties such as Days Inn while Delta, for example, would put passengers in a Sheraton or Hyatt. You accuse the OP of having an overstated idea of the adjective bad, yet your idea of excellence at US Airways only thrives inside your head.