DG-

Sounds like you cleared after checking in. And they didn't "see" it. There are multiple threads about that here. When this happens, one has to be 'offloaded' and checked back in.

It doesn't help that you only found out about it after you got home. Not sure if your mobile works in the States, but if it does, you might try having EasyUpdate send you text (to your mobile), so you are aware that you have cleared...