Originally Posted by
jordanD
Not sure what the real deal is for the V booking class. I don't mind getting a credit for a future flight, but was wondering who among the 2 agents was correct. Thanks!
The 1st agent was correct -- you can get a refund, less the
250 HKD (~30 USD) penalty:
[KVS Availability Tool 5.0.2/Diamond - DotRes: HKG-SGN/UA/VE14VN/200 USD]
Code:
PENALTIES : CANCELLATIONS
BEFORE DEPARTURE
CHARGE HKD 250 FOR CANCEL/NO-SHOW/REFUND.
CHILD/INFANT DISCOUNTS APPLY.
WAIVED FOR SCHEDULE CHANGE.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
A. EMERGENCY PROVISION
--
TICKET MAY BE USED TOWARD PURCHASE OF
ANOTHER TICKET DUE TO AN EMERGENCY OF
PASSENGER / IMMEDIATE FAMILY MEMBER OR
TRAVELING COMPANION.
DOCUMENTATION REQUIRED.
--
B. EXCHANGE - CHANGE TO 1ST TICKETED FLIGHT /
WHOLLY UNUSED TICKET
--
FULL VALUE OF WHOLLY UNUSED TICKET MAY BE
APPLIED TOWARDS PURCHASE OF A NEW TICKET PRICED
AT CURRENT FARE LEVELS UPON PAYMENT OF THE
CANCEL FEE CONTAINED WITHIN THIS RULE AND
DIFFERENCE IN FARE/TAX/FEES/SURCHARGES
COLLECTED/REFUNDED AT TIME OF EXCHANGE
--
C. LOWER FARE INTRODUCED OR AVAILABLE IN MARKET
--
WHEN A LOWER FARE IS INTRODUCED INTO THE MARKET
OR A CURRENT FARE IS REDUCED / THE TICKETED
PASSENGER MAY QUALIFY. ALL PROVISIONS OF THE
LOWER FARE MUST BE MET BEFORE DEPARTURE.
NO CHANGE TO ORIGIN/DESTINATION/DATES/FLIGHTS.
ONLY BOOKING CODE CHANGE IS PERMITTED.
--
AN ADMINISTRATIVE FEE EQUAL TO CHANGE FEE WILL
BE ASSESSED. RESIDUAL VALUE/IF ANY/ WILL BE
RETURNED TO THE ORIGINAL FORM OF PAYMENT.
AFTER DEPARTURE
TICKET IS NON-REFUNDABLE.
CHANGES
ANY TIME
CHARGE HKD 120.
CHILD/INFANT DISCOUNTS APPLY.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
A. EMERGENCY PROVISION
--
TICKET MAY BE USED TOWARD THE PURCHASE OF
ANOTHER TICKET IF DUE TO AN EMERGENCY OF
PASSENGER/IMMEDIATE FAMILY MEMBER OR
TRAVELING COMPANION.
DOCUMENTATION REQUIRED.
--
B. CHANGE MADE TO OTHER THAN THE FIRST TICKETED
FLIGHT
--
TICKETS MUST BE REISSUED WHEN ANY VOLUNTARY
CHANGE IS MADE. ORIGINAL RESERVATIONS ARE
CANCELLED PRIOR TO THE ORIGINAL SCHEDULED
FLIGHT AND THE NEW INTENDED TRAVEL IS
SCHEDULED. THE CHANGE FEE AND ANY
DIFFERENCE IN FARE MUST BE COLLECTED AT
TIME OF CHANGE / REISSUE.
--
IF CHANGES ARE MADE TO OTHER THAN THE FIRST
TICKETED FLIGHT THE FARE LEVELS IN EFFECT AT
TIME OF ORIGINAL TICKET ISSUE WILL APPLY
PROVIDED THE NEW ITINERARY QUALIFIES FOR
ALL THE PROVISIONS OF THE ORIGINALLY
TICKETED FARE /
IGNORING ADVANCE RESERVATION OR TICKETING
REQUIREMENTS.
-- IF THE NEW ITINERARY QUALIFIES FOR THE
ORIGINALLY TICKETED FARE / BUT RESULTS IN A
HIGHER FARE / DUE TO DAY OF WEEK TRAVEL OR
SEASONALITY / THE DIFFERENCE IN FARE AND
THE CHANGE FEE CONTAINED IN THIS RULE MUST
BE COLLECTED AT TIME OF CHANGE / REISSUE.
--IF THE NEW ITINERARY QUALIFIES FOR THE
THE ORIGINALLY TICKETED FARE BUT RESULTS IN A
LOWER FARE / DUE TO DAY OF WEEK TRAVEL OR
SEASONALITY / THE DIFFERENCE IN FARE WILL BE
APPLIED TOWARDS THE CHANGE FEE AND ANY
RESIDUAL VALUE / IF ANY / WILL BE RETURNED
TO THE ORIGINAL FORM OF PAYMENT.
--
IF CHANGES BY THE PASSENGER NO LONGER QUALIFY
FOR THE ORIGINALLY TICKETED FARE / FULL VALUE
OF THE ORIGINAL TICKET MAY BE APPLIED TOWARDS
EQUAL OR HIGHER QUALIFYING FARE -
USING FARES IN EFFECT ON THE ORIGINAL
TICKETING DATE.
--
FARE IS RECALCULATED FROM POINT OF ORIGIN /
ANY DIFFERENCE IN FARE / TAXES AND CHANGE
FEE CONTAINED WITHIN THIS RULE WILL BE
APPLICABLE AT TIME OF CHANGE / REISSUE.