FlyerTalk Forums - View Single Post - are refunds for "V" booking class possible?
Old Jul 24, 2009 | 12:18 pm
  #10  
KVS
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Originally Posted by jordanD
Not sure what the real deal is for the V booking class. I don't mind getting a credit for a future flight, but was wondering who among the 2 agents was correct. Thanks!
The 1st agent was correct -- you can get a refund, less the 250 HKD (~30 USD) penalty:

[KVS Availability Tool 5.0.2/Diamond - DotRes: HKG-SGN/UA/VE14VN/200 USD]
Code:
PENALTIES : CANCELLATIONS

  BEFORE DEPARTURE
  CHARGE HKD 250 FOR CANCEL/NO-SHOW/REFUND.
  CHILD/INFANT DISCOUNTS APPLY.
  WAIVED FOR SCHEDULE CHANGE.
  NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
  A.  EMERGENCY PROVISION
  --
  TICKET MAY BE USED TOWARD PURCHASE OF
  ANOTHER TICKET DUE TO AN EMERGENCY OF
  PASSENGER / IMMEDIATE FAMILY MEMBER OR
  TRAVELING COMPANION.
  DOCUMENTATION REQUIRED.
  --
  B. EXCHANGE - CHANGE TO 1ST TICKETED FLIGHT /
  WHOLLY UNUSED TICKET
  --
  FULL VALUE OF WHOLLY UNUSED TICKET MAY BE
  APPLIED TOWARDS PURCHASE OF A NEW TICKET PRICED
  AT CURRENT FARE LEVELS UPON PAYMENT OF THE
  CANCEL FEE CONTAINED WITHIN THIS RULE AND
  DIFFERENCE IN FARE/TAX/FEES/SURCHARGES
  COLLECTED/REFUNDED AT TIME OF EXCHANGE
  --
  C.  LOWER FARE INTRODUCED OR AVAILABLE IN MARKET
  --
  WHEN A LOWER FARE IS INTRODUCED INTO THE MARKET
  OR A CURRENT FARE IS REDUCED / THE TICKETED
  PASSENGER MAY QUALIFY. ALL PROVISIONS OF THE
  LOWER FARE MUST BE MET BEFORE DEPARTURE.
  NO CHANGE TO ORIGIN/DESTINATION/DATES/FLIGHTS.
  ONLY BOOKING CODE CHANGE IS PERMITTED.
  --
  AN ADMINISTRATIVE FEE EQUAL TO CHANGE FEE WILL
  BE ASSESSED. RESIDUAL VALUE/IF ANY/ WILL BE
  RETURNED TO THE ORIGINAL FORM OF PAYMENT.

  AFTER DEPARTURE
  TICKET IS NON-REFUNDABLE.

  CHANGES

  ANY TIME
  CHARGE HKD 120.
  CHILD/INFANT DISCOUNTS APPLY.
  NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
  A.   EMERGENCY PROVISION
  --
  TICKET MAY BE USED TOWARD THE PURCHASE OF
  ANOTHER TICKET IF DUE TO AN EMERGENCY OF
  PASSENGER/IMMEDIATE FAMILY MEMBER OR
  TRAVELING COMPANION.
  DOCUMENTATION REQUIRED.
  --
  B.  CHANGE MADE TO OTHER THAN THE FIRST TICKETED
  FLIGHT
  --
  TICKETS MUST BE REISSUED WHEN ANY VOLUNTARY
  CHANGE IS MADE.  ORIGINAL RESERVATIONS ARE
  CANCELLED PRIOR TO THE ORIGINAL SCHEDULED
  FLIGHT AND THE NEW INTENDED TRAVEL IS
  SCHEDULED.  THE CHANGE FEE AND ANY
  DIFFERENCE IN FARE MUST BE COLLECTED AT
  TIME OF CHANGE / REISSUE.
  --
  IF CHANGES ARE MADE TO OTHER THAN THE FIRST
  TICKETED FLIGHT THE FARE LEVELS IN EFFECT AT
  TIME OF ORIGINAL TICKET ISSUE WILL APPLY
  PROVIDED THE NEW ITINERARY QUALIFIES FOR
  ALL THE PROVISIONS OF THE ORIGINALLY
  TICKETED FARE /
  IGNORING ADVANCE RESERVATION OR TICKETING
  REQUIREMENTS.
  -- IF THE NEW ITINERARY QUALIFIES FOR THE
  ORIGINALLY TICKETED FARE / BUT RESULTS IN A
  HIGHER FARE / DUE TO DAY OF WEEK TRAVEL OR
  SEASONALITY / THE DIFFERENCE IN FARE AND
  THE CHANGE FEE CONTAINED IN THIS RULE MUST
  BE COLLECTED AT TIME OF CHANGE / REISSUE.
  --IF THE NEW ITINERARY QUALIFIES FOR THE
  THE ORIGINALLY TICKETED FARE BUT RESULTS IN A
  LOWER FARE / DUE TO DAY OF WEEK TRAVEL OR
  SEASONALITY / THE DIFFERENCE IN FARE WILL BE
  APPLIED TOWARDS THE CHANGE FEE AND ANY
  RESIDUAL VALUE / IF ANY / WILL BE RETURNED
  TO THE ORIGINAL FORM OF PAYMENT.
  --
  IF CHANGES BY THE PASSENGER NO LONGER QUALIFY
  FOR THE ORIGINALLY TICKETED FARE / FULL VALUE
  OF THE ORIGINAL TICKET MAY BE APPLIED TOWARDS
  EQUAL OR HIGHER QUALIFYING FARE -
  USING FARES IN EFFECT ON THE ORIGINAL
  TICKETING DATE.
  --
  FARE IS RECALCULATED FROM POINT OF ORIGIN /
  ANY DIFFERENCE IN FARE / TAXES AND CHANGE
  FEE CONTAINED WITHIN THIS RULE WILL BE
  APPLICABLE AT TIME OF CHANGE / REISSUE.
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