Originally Posted by soitgoes

Customer Service will certainly be able to take your complaint and review/investigate it. Contact them (Cheap Elite provided their contact info). If you aren't satisfied with their resolution, there is an escalations team you can contact after that (Consumer Affairs).

It's very important to contact Starwood, as that establishes a record for that hotel. Starwood can try to facilitate a resolution, but documenting the complaint is also useful.