Hi The WGP,
Originally Posted by
TheWGP
Seriously have to say this causes me to consider dropping Marriott - what if I had such an issue?
While this case is bad for Marriott indeed, and I hope it gets resolved to the OP's satisfaction, isn't your reaction a bit over the top?
Someone had a problem at a Marriott, so let's stop using the whole chain. If we use this method, we would (a) not be staying at any hotel chain (did you ever read the "Starwood ruined my honeymoon" for example) and (b) we would not fly with any airline as they all have their problem stories.
Why worry about something that has not happened? I've had great stays at Marriott hotels around the world, and I've also had issues. They have always been resolved to my satisfaction. If a situation like the OP's ever happened to me personally, yes, at that point, I could reconsider my loyality to Marriott. But I will not do it based on something I've read that happened to someone else.
Just my 2 cents.
Cheers,
GenevaFlyer