FlyerTalk Forums - View Single Post - SEATTLE ground Staff are rude and look for ways to deny boarding, enforce every rule!
Thread: SEATTLE ground Staff are rude and look for ways to deny boarding, enforce every rule!
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Old Jul 23, 2009 | 5:56 pm
  #37  
fly747first
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Originally Posted by SEAUAKID
davistev, I am very disappointed in Asiana's response. I would have expected at least SOME form of compensation for the awful experience with that checkin agent. I would encourage you to make contact with Asiana again, and insist on some form of compensation.
I don't think the response from OZ's customer service was bad at all. Agent S Kim explicitly wrote the numerous steps that OZ would take to prevent this from happening again. Typically, Asian carriers focus on solving problems rather than providing compensation to passengers. Also, to OZ's credit, the check-in supervisor overrode the corrupt agent every time in favor of the OP.
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