Originally Posted by
Goodmorning2U
Shangri-La,
I agree with you. My experience is that Four Seasons service has IMPROVED during the economic downturn. They have amazingly dedicated employees. I need to pick up his book...how was it?
The service was the only disappointing part of the trip. Just wildly inconsistent vs. previous stay in Bali. ...oh and the run in with some rusty nails didnt speak well for the physical plant either! ...but it was a great vacation despite the service. Ill try to detail in a tr.
I read the book while staying at the properties the last couple weeks. : )
It has far too much positive spinning, self promotion and glossing over the bad stuff to make it a very interesting read for the average person. But for nuts like us, it's good to get some interesting details. The apparent back stories on the build up of the Inn at the Park(s), the Regent transaction, the slow maturation of the FS brand, the Pierre switchover (his explanation: FS had the FS NY now, so we simply didnt want Pierre anymore; the real explanation was much more complex IIRC from their earnings calls at the time. That might be a good example of Sharp's glossing over the bad stuff if my recollection is correct).
All this being said, I was interested enough to zoom through it in 24 hours.