FlyerTalk Forums - View Single Post - John Tague named President of UA; Tilton remains president of UAL
Old Jul 23, 2009 | 12:32 pm
  #25  
andersjt
 
Join Date: Oct 2003
Location: Los Angeles, CA USA
Programs: UA 2P, PassPlus Flex, LAX Customer of the Year for 2006, UAL Shareholder
Posts: 328
This change really is just a change in title. I do not think Mr. Tague's part in UAL as a whole changes, unless this means Pete McDonald now reports to him instead of Glenn.

This man has always bothered me. His only airline experience comes from ATA and Midwest, hardly flagship carriers. Where is his background to run an airline pushing its "International Premium Travel Experience (IPTE)?"

All service cutbacks recommendations and decisions have come from Mr. Tague. I find it interesting that their improved on-time performance has only come about because they had to get extra money back in the pockets of employees. How much damage was done and how many customers were lost before he decided to instill "a courteous and caring" work environment.

Mr. Tague - I will pose these two questions that I asked Glenn at the annual meeting -

1. How is the considerable investment in the IPTE going to be successful and payoff as hoped if UA's liquidity concerns force it to part with valued high-yielding routes.

2. How can the IPTE be successful and earn a return if your flight attendants and pilots cannot stand behind their management?

UA is experiencing yield declines greater than their competitors, and they have cut capacity more than their competitors. Traffic data shows market share eroding. Third party customer satisfaction surveys (JD Power) puts United at the bottom. All of this damage has been done under Mr. Tague's watch, yet he probably will get a raise (his Base Salary is already more than the Base Salary for the CEO's at Delta, American and Southwest).
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