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Thread: Four Seasons Cutting Concierge's Role?
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Old Jul 22, 2009 | 11:51 am
  #10  
francophile
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Originally Posted by Goodmorning2U
Shangri-La,

I agree with you. My experience is that Four Seasons service has IMPROVED during the economic downturn. They have amazingly dedicated employees. I need to pick up his book...how was it?
I'm reading the book right now. I'm skipped the first couple of chapters about his childhood and family, blah blah blah.... I just finished the interesting chapter on how he was convinced that he could build a hotel in London that could compete with the likes of the Dorchester and Ritz.
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