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Thread: Four Seasons Cutting Concierge's Role?
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Old Jul 22, 2009 | 10:59 am
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Goodmorning2U
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Originally Posted by Shangri-La
I don't see why FS would be cutting the concierge's role. Re-allocating staffing levels? Sure.

They haven't really slashed prices; instead offering other incentives. Having picked up Isadore Sharp's new book, Four Seasons: The Story of a Business Philosophy, it sounds like he and his team have always avoided slashing things in tough times.
Shangri-La,

I agree with you. My experience is that Four Seasons service has IMPROVED during the economic downturn. They have amazingly dedicated employees. I need to pick up his book...how was it?
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