I'm staying at the Phuket Beach club now. Staying 3 weeks in a timeshare that I own.

I've been here many times, sometimes multiple times in one year, sometimes skipping a year.

My current experience with this property is the same as in past years - excellent!

The breakfast buffet is still the best in the system. It's a bit busy these last two weeks, sometimes having to wait 10-15 min for a table in the morning, but that's all.

Housekeeping has kept our villa spotless. Unlike most MVCI properties, they come in and clean every room every day.

Breakfast is not included as a Plat in the MVCI units (it is for Gold or Plat if you stay on the hotel side). But wired Ethernet is. I bring my own small wireless router.

Right now, not all restaurants are open (for dinner) every day. This is likely due to a slow down in business.

We have eaten in every restaurant multiple times, and absolutely everything has been excellent: in service and quality of food.

On this trip, I have not used the SPA, but I have on many occasions in the past. One member of our party has used the spa for a manicure and a hair cut. The rest of us will have to do the same in the next few days (the hair cut part).

We've been using the massages at the beach, and although the "setting" isn't as pretty, it's ten times less expensive and the sound of the waves crashing on the beach actually make up for the lack of air conditioning.

One in our party arrived after major knee reconstruction 10 days before this trip. He wasn't sure he'd make it, but his Dr didn't forbid him from going. Even though this resort is not exactly what I'd call accessible, they do provide wheelchairs (as did the JW Marriott Bangkok, which we stayed two days before coming here). With that, we can pretty much get anywhere, and he can crutch around for little things. If you were in a wheelchair only, I'd suggest only the hotel, and even then some restaurants would be difficult to get to.

Probably because of his injury, and well as his personality, he's been treated as royalty at the hotel. Everyone goes out of their way to talk to him.

One employee, on her own time, purchased an English-Thai dictionary just because he mentioned he forgot his. The staff plays soccer in a field across the street from the resort. He wanted to go watch (his injury was soccer related) and so many of the employees we had already seen from many of the different places stopped by to talk. After that, so many people would stop by and ask how he's doing or if he was going to come to another game.

So, I can't talk about how they handle problems at the hotel. So far on this trip, there have been none. In the past, if I did have a problem, it was resolved on the spot.

Just another persons personal experience. Doesn't make up for what happen to the OP, but is accurate as to my experience right now.

Billy