All it would take is for MR to give up 25 or even 50k? points. THAT IS NOTHING!

I mean SERIOUSLY - to make a long term customer happy - what is 50k points? It's water drops in the bottom of a 55 gallon drum. MR is missing the boat on this one and it sure makes me question my loyalty a little bit. I guarantee you SPG would have sliced off the points by now. I had a similar situation at one of their hotels last new years and they ultimatley went to bat for me.