I have to wonder if the local Mgmt is just cutting back on service.
Is the breakfest buffet still "The best spread in all of Marriotts properties"
My wife and I stayed on points as a Platinum Premiere and the service was incredible.
We were given the top floor suite looking over the ocean, extra transportation to/from downtown, tickets to the fantasy show in town, bottles of wine, etc
This was my best vacation ever, period.
With the protests and ecconmic situation of late this property may have adjusted
I do however not understand why Marriott Corp would not throw the OP a bone or two. Bad form indeed.