I'm very curious to see what happens here as I am making some hotel chain decisions now. I am top tier on three different chains and looking to consolidate into two. Marriott is currently on the bubble. Hearing stuff like this does not help the decision.

Yes, I know this is just one data point and there are several positive things also to consider, but I have to say this is not an example of good customer service.

Lastly, I really don't consider the OP to be pursuing a petty battle. I would be pretty unhappy about this also.