Originally Posted by emanon256

After a month, I finally got a reply. This if from the GM of the hotel and copying Mr. Marriott. Sadly, it doesn't really say anything:

I sincerely regret the delay in responding to your inquiry to Marriott Headquarters regarding the above mentioned complaint sent by Mr Emanon.

Kindly reference below the actual correspondence sent to Mr Emanon from the hotel attempting to address his concerns and offer an appropriate resolution. According to the records of our Marriott Customer Experience Dept, this was apparently acceptable to Mr Emanon. We were subsequently advised by Marriott Customer Eeperience (sic) that the case was closed back on 7 July, 2010. Their email sent to the hotel is also referenced below.

This kind of bothers me as I made it clear it was no acceptable. And it doesn't address anything. They did cut and paste the e-mail where they said they will offer 25,000 points, but thats all.

Also, I have not heard back form the Marriott Concierge on this board at all. She asked for my info when I first posted this. 2 weeks ago I asked for an update and got no reply.

I am staying at the Renaissance again in NY this week and contacted to Manager to arrange to meet and discuss his thoughts. Ill post what he things after we talk. I am just shocked and appalled at the Hotels response or lack their of.