Just played with it a bit... Personally, I think Alex detracts from the site. I asked what I thought were some reasonable questions, and all I got were my browser re-sized, and current page changed. I think just linking to the FT CO FAQ would be better than Alex in it's current form.

Tried things like, "How can I improve my elite upgrade chances;" "Help, I can't check in" etc. Got no useful info at all.

I could post some of the q&a, but I think there's enough posted already. Perhaps someone could post some examples of Q&A with Alex that actually provided some value add? [Sadly, I think not ]