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Thread: Four Seasons Cutting Concierge's Role?
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Old Jul 20, 2009 | 9:13 am
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jordyn
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Originally Posted by DrivingRain
The carefully worded reply from the FS seems to indicate that they are somehow shaving away at the level of service. The comments beneath the FS' response are interesting as well:

http://www.hotelchatter.com/story/20...ren_t_Changing
I don't understand how any reasonable reading of the following statement:

Just to clarify, under no circumstance is Four Seasons "phasing out" the Concierge service in our 82 properties worldwide. We have fully-trained Concierge staff at all of our properties who will continue to perform this vital function for our guests.

Four Seasons pioneered company-wide Concierge service back in the early 80’s and we understand how valuable it is to our guests. In fact, in our guest satisfaction surveys, our Concierge services continue to rank as one of the services that our guests are most pleased with.
would lead you to believe they are shaving away concierge services.

(I take no position whether or not they actually are doing this, but the statement doesn't imply anything other than that they are not phasing out concierge services. Certainly in my last two visits to Four Seasons properties over the last month, I've not noticed any obvious change in concierge staffing.)
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