<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by lynowens:
...and the CS guy finally figured out that they had assigned me a NEW HHonors number and that was where my points had been posting. So he merged the account and solved the problem. </font>
Same thing happened to me too. Two calls, one to HHonors and one to Citi, fixed it.