Originally Posted by DenverDean

Well, I beg to differ, I had a confirmed reservation and seat assignment. Based upon a conversation with one of the American agents afterwards, I was told that every day this departure is a zoo. So it seems to be their SOP, I don’t understand why they don’t have sufficient staffing to check people in? Surely an airline is in business to transport a plane full of paying passengers

When a ticket counter agent just walks away leaving 40 people in line, doesn't offer to rebook, or tell you if he's coming back to rebook you. That is unacceptable service in my book.

No offense, but if your happy being treated this way by an airline, I’d suggest you travel Mexicana exclusively. As long as the flying public allows an airline to abuse its customers, they will continue to get away with it.