FlyerTalk Forums - View Single Post - KLM online checkin - what a nightmare!
View Single Post
Old Jul 18, 2009 | 7:59 pm
  #1  
tfboy
 
Join Date: Jul 2009
Posts: 69
Thumbs down KLM online checkin - what a nightmare!

What a joke. It just seems to be the most unreliable system ever.

I've never flown KLM before, only AF. I am FB Gold, so was hoping to get a "pleasant and memorable" experience. Well, it's the latter, but certainly not the former!

First, I just can't get in at all. I've linked my e-ticket to my FB account so now see it on the drop down FB thingy on the website. I click on my flight reservation, and I get an error saying it could be my browser. I've tried 2 different browsers on 3 different PCs, clearing cookies and all that. No joy.

I give up

Then I receive not one but two emails about 30 minutes apart from each other from KLM advising I can check in online. So I thought I'd give it a go again.

I was a bit more successful: I was able to choose my seat for my LHR - AMS sector. Good Move on to the AMS - CTU long haul. Nope. Error. No can do. Computer says no

I log out and log back in again. It now says I've checked in, although I didn't get a chance to view / change my seat on the long haul flight. Nevermind, I'll print my boarding pass and see if I can do anything at the airport. Nope. As soon as I click on the print boarding pass, error screen again.

Oh FFS I say to myself. I've never had any real problems with my hundred of AF flights. KLM just can't seem to get it right.

I log out and log back in again to try one last time. And I can't even log in. It comes up with an error 1999.

I give up!
tfboy is offline