Originally Posted by
gemac
In that case, IMO you have already been compensated appropriately for a mechanical delay. If you want to write the CEO, go ahead, but it seems a bit like tilting at windmills to me. Actions matter more than words, and AA took the appropriate action.
I disagree here. It's not always about compensation, but about trying to change an inappropriate behavior. Will this one letter change anything? Likely not. But enough letters, emails, calls on a topic may have an effect. Look at the soy nuts.
I've spoken with the corporate office folks a couple of times. Once was about a series of bad events on a particular itinerary including don't-care GAs (as in the other thread), unreasonable cleaning delays on a first flight out, and other things. The woman really did seem to care about what I said, and it probably moved a meter just a nudge somewhere. She even offered 15K miles compensation, and I declined. I told her that I was calling about the behavior and not to get something. It seemed to bolster the argument.
Cheers.