Originally Posted by
overhear
Gemac, you're right that a clarification is in order: We had booked ourselves on the second flight with a separate carrier so, yes, we were effectively delivered to our destination by AA 6-7 hours late on the outgoing segment, and 4 hours late on the return.
I was most put off by the blatent mischaracterization of the cause, rather than by the level of compensation.
Can anyone tell me how to find the CEO's contact info?
In that case, IMO you have already been compensated appropriately for a mechanical delay. If you want to write the CEO, go ahead, but it seems a bit like tilting at windmills to me. Actions matter more than words, and AA took the appropriate action.