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Thread: St Regis Grand Rome, Italy [Master Thread]
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Old Jul 17, 2009, 12:08 pm
  #57  
wripro
 
Join Date: Apr 2008
Programs: amex platinum, american advantage, united, ANA, JAP. SPG, marriott
Posts: 1,257
I have to say that imo situations like jeff3380's should be handled immediately on site by requesting to speak to the General Manager. One complaint to him should nicely take care of everything, perhaps even get you an upgraded change of room.
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