Originally Posted by mikeef

I was expecting the exact same thing. I've become cynicAAl in my old FT age.

(Mike hangs his head in shame.)

First, welcome to FT. Second, it sounds like you were mistreated. Was your first letter snail mail or email? AA's response sounds like one that it would send by email.

Here's my suggestion, although it's going to take a little work. Send a real letter to the CEO's office, certified. Explain what happened and the responses you have received. If you have any receipts, send copies of those. Chances are, you'll get a real response.

Mike