FlyerTalk Forums - View Single Post - AA Assistance Failure - Grandmother Lost in NYC
Old Jul 16, 2009, 4:32 pm
  #45  
emma dog
 
Join Date: Mar 2006
Location: Hotlanta.
Programs: I've gone underground!
Posts: 4,626
Not sure if it's still offered after the merger, but NW offered a program similar to the unaccompanied minor program. My 90 year old grandma uses it flying from PIR-MSP-TPA. During the connection, they park her in either the NW club or somewhere with some seating and give them something to drink. Then when it's time to board, they come and get her and put her on the plane. In case of IRROPS, they provide the hotel and ensure they're OK, just like with kids. My family has been real happy with this program.
emma dog is online now