Yeah, and so many elites just want Marriott to keep giving and giving and giving until it hurts. Well, the numbers should tell you (as I've tried to get across from time to time) that the industry generally and Marriott as part of the industry is hurting right now. And those on the front lines - the staff - are feeling the pain much more than those among us who feel deprived because the bottles of water are smaller or the offerings in the lounge are diminished. Get real. As much as Marriott's profits have dipped, its great to know that we can look forward to a jump in profits for those properties that folks have jumped ship to. (And, gosh, we all know that Marriott would show a profit for the quarter if they had just kept shoving the WSJ under our doors and bacon as part of the promised "continental" breakfast.)
Again-as usual-you want us to feel sympathy for a business that has shown a total lack of concern for it's best customers.Marriott has proven that during "down times"giving customers less than what they received in the past just does not work.How many quarters of loss does Marriott need to prove it to itself.
"Get Real"?I,and many others are dead serious about this.We are simply showing Marriott the same regard they have shown us during the past three years-durng good times and bad.
As stated by MacDaddie-I just want what my status provided when I signed up for this program-and that was during a dramaticly"down"time(just after 9/11)for the hotel biz.
But as long as Marriott has(blindly)loyal customers such as rln maybe they just will not listen.I hope they do-but Marriott has proven itself to be ignorant of logical business practices in the past so I m not holding out too much hope for the near future.