FlyerTalk Forums - View Single Post - AA Assistance Failure - Grandmother Lost in NYC
Old Jul 16, 2009, 2:26 am
  #4  
tom911
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Originally Posted by rabble
In the morning, again, no assistance folks showed up, we had to get the front desk to write out her flight number and a request in english that she needed wheel chair assistance. They refused several times, but eventually agreed and gave her the note to show when she arrived back at JFK.
It sounds like you're requesting the equivalent of the service AA provides for unaccompanied minors at $100 each way. You actually expect someone from AA to show up at her hotel to offer assistance? If she was an unaccompanied minor an AA employee would be with her at all times, but AA doesn't offer this service for adults.
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