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Old Jul 15, 2009 | 4:53 am
  #25  
Jenbel
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Originally Posted by Swanhunter
It's not a policy change, but BA updated their staff lounge access cards based on direct FT feedback. ^
And we have a direct line into the website/IT end of things, with a very pro-active, very helpful lurker. Now, if we report a bug on the website, it gets investigated and usually gets sorted ^^^

Although even before we got an official lurker to help us with this (and they're a gem), BA used us for this anyway.

I recall when they launched a new online route map, as quickly as we were reporting errors on it on the FT thread, the errors were magically being corrected on the route map. Flying geekdom meets IT geekdome for a good end result
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