Originally Posted by
tincan
Not a damn thing.
I flew NW last week and though there were seats in F, I was told CO elites are no longer upgraded on NW. I also had to pay to check a bag. Then there is the 50%............
The agent was totally wrong - until CO leaves ST or an announcement to the contrary is made, recip upgrades are still a benefit. You should have escalated - not that NWA F is anything to get worked up over anyway.