Originally Posted by
Singapore_Air
I notice that a lot of people are interpreting the staff-asked question and answer a bit on the extreme side.
If there are a few paying pax and a lot of op-upped pax, I am assuming that all get the higher class of service.
I also interpret what they are considering is that if for example on a London flight there is no one in F but they overbooked Y so moved some to J (they will receive the full J service) but some J pax are moved to F seating, they will receive an F seat but J service and food.
It's an ad-hoc solution to overbooking and trying not to dilute the product.
It is totally fine if this is the case. This is just same as using 3-class plane for 2-class service for some route.
Remember most of op-ups passengers are elite frequent flyers, if the F/A treat op-ups differently then paid in the same cabin, this will do more harm than saving money.