Originally Posted by
pinniped
I'm honestly trying to think if I can remember a property that got it completely right based on my handing them the certificate at check-in. (That is, the bill under my door was correct.)
I've only had one property get it right and that is the Country Club Plaza Marriott, and they have gotten it right both times I used it there. All the others have required a stop at the desk at checkout to get it corrected.