Originally Posted by
kimslie
I have a question regarding mechanical delays and being re-booked on another carrier. When re-routed to another carrier, will you get miles/mqms for the route you booked, or the route flown on the new carrier? In this instance, route booked is better for the customer.
Also, for a DL Plat that had the upgrade and lost it due to the change of carrier, does DL try to re-book in F? I'm asking for my husband, as these were his circumstances this a.m. He did lose the UG, and was of course disappointed, but certainly recognizes UG's are a gift and he appreciates them when they come through.
We're wondering what policy is, mostly a curiousity thing.
Kim
Elite complementary upgrades usually wouldn't carry over to a different carrier. The main reason is that DL is purchasing the ticket. If you booked in anything but F, were upgraded to V (elite upgrade code in RES), and there is a mech, you will not be booked in F on a non-Delta carrier. Booking on a Y-UP fare by the book would put you back in Y but you might get lucky. On mainline, the goal is to attempt to keep the same class of service, overbooking Y if there there are no seats to sell but ample seats available.
Your mileage/MQM will be awarded based on your original routing and will be awarded regardless of whether the new carrier is a partner with Delta. I was flying back from ICN to SFO and there was a mech from ICN-NRT. They put me on Asiana which doesn't have a mileage relationship with any Skyteam partners and I got the credit as booked without asking. Granted I was flying Biz class so maybe that's why they were able to get me sorted as quickly.