CO, or any airline, should never have to excuse, or provide compensation due to weather, or factors legitimately outside of their control

The only time I've ever proactively received compensation from an airline was AA when the flight went mechanical ( Dog). It was a nice gesture and really minimized any negativity I was feeling.

I'm not a fan of airlines throwing vouchers at customers. There was a while when you could write US praising an employee and you'd get a apology form letter in reply with a voucher (no joke). This was insulting. If I take the time to contact a company its because I care about their business and want to make it better. I'm taking time out of my day to provide feedback. I'd like an assurance that it was heard and being addressed. If they want to throw me a bone, I'll gladly take it, but I never ask or expect one (unless their problem created a financial burden on me).

In the case of CO however, my very limited experience of their customer contact center is that they really, truly, don't care. And that's not good for their bottom line.

Someone, somewhere, should recognize that when I will no longer fly CO on a route, no matter the price or time differential, and will always go to the competition -- that's a problem. A problem that potentially could have been averted.

Their path of least resistant has sent my business between NY and DC to DL. And every time I fly them, it's an opportunity for DL to capture the rest of my business.

Thesis: good customer service can create revenue.
Bad customer service can disenfranchise customers (case-study: UA and their ICC. Of all the bone-headed decisions that airline has made, that has to go up there as one of the worst).