All,

I don't know if I'm bearing old news (probably) but I just wanted to say that I was a bit surprised a month or so ago to receive a mysterious 3,000 mile bonus 'Customer Service Compensation' added to my OnePass account for no apparent reason. Never complaining to get more miles, I accepted them as either a fluke or a gift.

But on Friday I received a letter from Houston (I live in the UK so maybe that's why it took so long) apologizing for a flight I took back in March where a DCA-EWR delay due to weather made me miss my overnight connection to London and made me stay overnight at a Newark hotel. I was irked at the time but it's Newark and it's weather--I wasn't at all incensed by the incident.

I found it a very nice touch, and things like that remind me why I keep flying on Continental.