A week and a half ago, booked on-line and showed up at the hotel about 7-8pm, somewhat tired from a rainy and long driving day, expecting a Zip check-in.

Here's my experience:

1. Conrad has not received the reservation, attributed to Europe-USA connection delay.

2. Providing the confirmation number is useless since they have no record, Conrad wants me to make an 'in-person' reservation at that exact moment, which of course is at a higher rate.

3. Conrad agrees to honour the internet booking rate once they receive the reservation and ensure I am not charged for two reservations.

4. As a Diamond member I was expecting any or all of, none of which occured:
(a) breakfast included (had to pay for 2 breakfasts via higher rate)
(b) room upgrade, if available. Being a Sunday night and the internet showing plenty of availability, expected this, but Conrad said no.
(c) water and complimentary snacks. Conrad's reply was they don't offer that sort of thing.

5. As was rushed on checkout, decided to discuss with HHonors. Checking my HH acct, noticed a stay with 0 pts for a room charge of the internet rate, so Conrad obviously received the internet reservation. Discussing with HHonors Diamond desk, Diamond desk informed me:
(a) was triple billed - twice at the in-person booking rate and once at the internet rate. Diamond rep informed me they would have the Conrad reverse the two in-person rates, leaving the internet rate. Guess what? One night at the higher rate was left on the credit card. Diamond desk rep felt persons at Conrad were snobby/condescending, which coincidentally is the way they made me feel when I asked about the room upgrade, breakfast, water, snacks, etc.
(b) personally checked with the credit card regarding charges from Conrad and discovered an odd amount charged to my card. Called Diamond desk to help sort out and discovered Conrad had billed me some amount for the mini-bar which my girlfriend and I did not use.

What a mess. What a hassle. Somewhat of an attitude of some staff at Conrad.

Will I stay at the Conrad again? You bet, NOT!!

Anyone else have experiences with this hotel?