From the rest of your post it sounds like you work for Hertz or at least in the car rental business. In my case I talked to Gus who was suppose to be the manager / supervisor on duty at the time. I wanted a corvette and the site showed a picture of a corvette and said corvette in the confirmation email, but they claim the rate code I booked was for a Camry. They knew about the error weeks in advance because the website gave several erroneous bookings the day I booked, but just gave me the Camry instead of calling me. They actually said, even though the website had an error, we are glad to honor the rate for the Camry. The rate wasn't cheap.

Well I have plenty of Hertz points so could have booked a vette using points instead, but they claimed to be sold out when I arrived. I offered to take a different convertible until they can get a corvette in, but they were very inflexible. They offered us an Audi A4 convertible (2.0L turbo 4cyl, doesn't compare to the 6.2l LS3 V8) for the walk up rate of $150/day instead and wouldn't compromise even though they admit that it was a mistake on their part.

After our vacation, I complained to corporate and they offered two $25 off coupons (can't be combined) for future rentals for our trouble.

At the time I was a 100-150 rental days per year, Presidents Circle customer. I gave them all my rental business. Now they only get me if they are the cheapest / most value option, or when I could use my remaining points. It's sad really, I like Hertz car selection, but now I hope they go out of business. Avis has treated me pretty well since I switched over, but their cars are boring.