Originally Posted by
socrates
I'll just refer you to the article in Forbes (or was it Fortune) a few years ago about how MI uses a tough love with their franchisee's
By the responses the OP received the"tough love"seems more spin than reality(a Marriott Specialty)whereas the customer is told "tough luck"
Whoever sent that communication and the suit that pulled that policyspeak from his keester should be fired.