Wow! I'm sorry to hear that you had problems with the JW HKT. I have stayed there often and anytime I had an issue it was quickly addressed to my satisfaction. As for the cleanliness problem, you must have had the only housekeeper having a bad time. My room was always spotless and cleaned twice a day. On the one occasion when there was a housekeeping problem, it was quickly addressed, and then I was upgraded to a suite. My last stay however, I did, as well, experience a problem with the spa. The facial I received left my face with a low grade chemical burn/redness/irritation due to an expired product being used. The spa Mgr. could not have been more apologetic, as was the guest relations Mgr. - Kate. They continued following up with me after I had checked out. I did miss a day in the sun (the only full sunny day during the week) however. Anytime I have ever seen/heard of anyone having an issue with the property, Kate has always handled the problem satisfactorily. Did you follow up with her? I think the entire policy of automatically siding with the hotel is abysmal. I had no idea. Definitely has changed my way of thinking about the Marriott brand.