Originally Posted by
BKKLEE
Dear Mr. XXXXXX,
"A Member may earn Base points for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio".
It is our interpretation of that clause that, in order to earn Base points for two rooms per stay, the eligible charges for both rooms must be on the one folio. By your own admission, during your stay there were three rooms on three different folios. Therefore, we consider that, technically, Base points in relation to one room only should have been accrued. Notwithstanding this, in the interests of customer service, Base points for two rooms were credited to you. Whilst we are happy to combine the two folios so that guests can earn the Base points in relation to two rooms per stay, the relevant clause clearly states that a Member may only earn Base points for up to two rooms per stay. We reiterate that, in the present case, there is no entitlement to earn Base points in relation to the third room.
Emphasis mine
Entitlement does not mean you'll get them!!!!!!!!
I'm not sure what your argument is about. According to the e-mail you quoted, you DID receive base points for 2 rooms even though you had separate folios. You GOT the credit that you were ENTITLED.
It appears you are attempting to use threats to get credit for a third room which you are clearly not entitled to. Hilton T&C state a max of 2 rooms per stay will be credited.
Sigh, another frivolous lawsuit, jamming up the legal system.