Originally Posted by PTravel

I hadn't seen this either. What a great piece! And it doesn't even describe half of the great things that Capt. Denny does. I love Harry's closing comment: "A small price to pay for passenger loyalty." He's not kidding! Capt. Denny (and the other pilots who are extending themselves in this way) are absolutely the best advertisements for UA -- one flight with him is worth more than millions of dollars of TV ads.