Originally Posted by
lucky9876coins
For those of you that weren't sure who Captain Flanagan is or still aren't convinced you want to go, check out
this CBS segment about him. He's a true class act, and that's an understatement!
I hadn't seen this either. What a great piece! And it doesn't even describe half of the great things that Capt. Denny does. I love Harry's closing comment: "A small price to pay for passenger loyalty." He's not kidding! Capt. Denny (and the other pilots who are extending themselves in this way) are absolutely the best advertisements for UA -- one flight with him is worth more than millions of dollars of TV ads.