Originally Posted by
mad_rich
Bad consumer. Naughty consumer. BA's favourite kind of consumer.
I know, I know, I believe this is called "learning the hard way".
Originally Posted by
heartybob
Reply to the "rejection" email and send your attachments that way.
Then it will link to the reference of your original claim.
Thats what i did the first time and got no response. The problem seems to be, no phone number, no email and nowhere on the PP form to add comments.
Also, rather amusingly, the PP email gives you a reference number. I gave this to the executive club guy and he tried to convince me that it wasn't a reference number but a premium rate phone number I could call. Needless to say it wasn't a number and when i submitted my second claim i got sent another different premium rate number reference.