Originally Posted by
mikeef
Wow, that's a shocker. Technically, the hotels are individually owned, but Marriott also has its name on them and manages the majority of them (I'm not sure if Phuket is a managed property.). To wash their hands of the situation is beyond silly.
Look, I have to be perfectly honest: When I've had good experiences at a particular chain and encounter one problem child, I usually just accept it and move on. But in this case, the company wasn't even willing to stand behind its product. If it were me, I'd be giving Starwood a call.
Mike
My exact feelings! Im shocked!!!
I am now thinking if I should proceed and do the other 25 nights to get Plat again, now knowing Marriott wont stick up for me and will let their Hotels do as they please. Or probbaly will simply become a PL person where I wont expect anything beyond the basics and will save alot of $$$ at the same time
However beware *W did nothing in the infamous Maurtius case where they basically said the samething Marriott did, when the owner took over 2 Hotels for his own use leaving a number of people having to pay more for an equivalent Hotel or downgrading