FlyerTalk Forums - View Single Post - BEWARE: Purchasing F tickets via Delta.com for NW flights
Old Jul 8, 2009 | 11:53 am
  #1  
SamuelS
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Join Date: Jan 2000
Location: Canada
Programs: UA, AC, DL, WS, AS, Hotels
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BEWARE: Purchasing F tickets via Delta.com for NW flights

I purchased a ticket on Delta.com and selected 'First Class' as search criteria.

I selected a 'Refundable' fare that booked into 'A' booking class. My e-ticket confirmation shows "Bkng Class - A" and "Seat/Cabin - First".

The fare rules show this:

CLASS OF SERVICE
THESE FARES APPLY FOR FIRST/COACH CLASS SERVICE.

FARE CLASS HIERARCHY - BOOKING CLASS

THE HIERARCHY IS
ECONOMY CLASS - Y B M H Q K L U T
BUSINESS CLASS - J C D I
FIRST CLASS - F A

So I believed that the fare was an 'A' fare and would earn the respective 50% EQM and banked mileage bonus.

When it posted, it posted as an economy fare.

I called WorldPerks who told me that the fare was an H or an M fare (they did not know which) but either way it was not an A fare even though it said on my e-ticket that it was A. They said that there was nothing they could do, even though they agreed the information provided on Delta.com was unclear and/or misleading.

So beware when booking F tickets via Delta and crediting to WorldPerks. I know this has come up before with some of the cheaper First Class fares, but in this instance, it said 'A' booking class and my e-ticket shows 'A', nowhere does it show 'M' or 'H' booking class.
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