Originally Posted by
johnnytoobad
If you have any evidence of the Fare rules you can forward it to as a Screen Shot in a document of jpeg file.
Is that the exact wording from the email? Sounds like non-English gibberish to me, but not exactly unexpected.
Perhaps one of the lurkers can suggest who you can contact to get this looked into. If that fails, and nobody will speak to you on the phone, I suggest you write to customer services with the details.
It's one thing making the price promise a jump-through-the-hoops exercise, but when you've done everything right, it's annoying not to be able to speak to a human.
(I've just gone thorugh the same thing with Europcar. "No I can't help you, they're only contactable by email." "But they're not answering my email." "Send another one."
)
Edited to add:
noticed the "ba.com Price Promise" when booking a ticket and pretty much ever since then I've always just gone straight to ba.com for tickets
Bad consumer. Naughty consumer. BA's favourite kind of consumer.
