Originally Posted by
mecabq
It is unfortunate that the aircraft swap prevented you from getting the class of service that you paid for. That happens, perhaps less on the highest- quality airlines, and you certainly should be compensated
You say that they "insinuated that [you were] a racist." Might there be more to the story, e.g., you used abusive language at the gate? I find it highly unlikely that they would communicate with you that way out of the blue. I am sure that you are not a racist, and it is not unreasonable to expect them to speak English on an international flight, but yet you feel compelled in your post to express your opinion that Turkey is not a western/European country.
I am also astonished at your statement that your company has made 22 complaints to the airline???
If that's true, then I wonder why you are surprised that you received poor service -- and why you keep patronizing such a horrible company? There are countless options for one-stop CPH-IST service that avoid TK. If a service provider had so aggrieved me and my colleagues, I would avoid doing business with them at all costs. It seems clear from your post that you have some axe to grind with the company and perhaps the country in general..?
Hello and thanks for taking the time to try to help me out here!
The "racist" insinuation came from the gate agent when I tried to explain that I had some work to do onboard, preferably in peace and quiet, while most of my fellow passengers were families with 4-5 children, plus 26 A+B (while I was on 26C was an elderly couple of which the woman did - to be a bit more diplomatic - not appear to be in the best state of psychological ballance. She was - crying and screaming, for a reason that I do not know but for which I as a person surely can feel compassionate with - regardless of race or nationality (I am not even cacucasian myself). What I said,litterally was "Surely I can not be expected to sit and work around this???? " - - fair enough, also pointing out on my fellow passengers. Racist or nor??? Well, not in my opinion. Wouldn't have mattered where they were from for this purpose...
Yes, we have, since 2006 filed 22 complaints with THY resulting in iether 1) no replies at all 2) nonsense replies 3) replies written in totally illegible English. The only reason we keep flying them is that we are a real estate company and the activities that force us to fly THY are conducted in remote domestic destinations that are only served by THY, and with connections out of IST that can only be reached (without layovers etc) if coming in on a THY flight. Otherwhise we would of course have left THY a long time ago!
Originally Posted by
mecabq
I am sure that your business is very important, and the major deal that you were set to work on on your flight was also very important, but, still, this is a two-hour flight. Having a bit less space than you expected really isn't the end of the world, is it
Absoultley not. The issue here is not the downgrade itself. Involuntary downgrades happen to me roughly once a month and of course is never a problem - the problem here is the complete refusal from THY to either acknowledge that they did anything wrong, and even less offer any sort of apollogy or compensation. That every single THY employee I tried to speak with just shrugged and walked away and told me the standard BS about "writing to customer relations", which probably all of aús in this forum already know is, again, just like talking to a wall). *That* is what I take personal. Of course the legspace and the meal on a 2 hour flight doesn't kill anybody